Privacy & Cookie Policy

Effective November 2023

Marie & Co. Property Solutions Ltd ("we", "us", or "our") operates the website (the "Service"). This privacy policy informs you about our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your personal data and complying with applicable data protection laws. We want to assure you that we do not engage in selling, renting, or trading email lists with other companies or businesses for marketing purposes.

Definitions

  • Personal Data: Information that can be used to identify an individual.

  • Usage Data: Automatically collected data generated by the use of the Service.

  • Cookies: Small pieces of data stored on a User's device.

  • Data Controller: Determines the purposes and means of processing personal data.

  • Data Processor: Processes data on behalf of the Data Controller.

  • Data Subject: An individual to whom the Personal Data refers.

  • User: An individual using our Service.

Who we are

Marie & Co. Property Solutions Ltd, with registered office at 124 City Road, London, England, EC1V 2NX, is registered as a Data Controller with the Office of the Information Commissioner. For questions regarding this notice or our privacy practices, please contact us at enquires@mariecoproperty.com. We shall reply as soon as possible and depending on the complexity of the request aim to fulfil your request no later than one month from receiving it. If we need additional time, we will tell you and give you the reasons why.

Information we collect

We collect information about you from the following sources:

  • Your use of our website and services

  • Information you provide directly to us through forms, emails, or other correspondence

The types of personal data we may collect include:

  • Contact information (e.g., name, email address, phone number)

  • Demographic information (e.g., date of birth, nationality)

  • Other information relevant to providing our services to you

How we use your information

We collect and use your personal data for the following purposes:

  • To provide, deliver and maintain our services

  • To communicate with you, including responding to your enquiries, requests, and applications

  • To comply with legal obligations and resolve disputes

  • To improve and develop our services

Sharing your information

We may share your personal data with third parties under the following circumstances:

  • With service providers who assist us in operating our business.

  • Software systems, we use third party software systems including cloud-based storage, Pipedrive. All software suppliers store any data in the UK and are subject to UK regulations including the UK Data Protection Regulations and are obliged to keep your details securely and use them only to fulfil the contracted service.

  • In response to legal requests, obligations and/or regulatory authorities

  • With your consent or at your request, such as when providing references for tenancy applications

Please note that the sharing of your Information does not entitle such third parties to send you marketing or promotional messages.

It is shared for the purpose of ensuring we can adequately fulfil our responsibilities to you. We recommend you also read their Privacy Notice in conjunction with ours which can be found on their own websites.

International Transfers

Your personal data may be transferred to and stored outside the UK and European Economic Area (EEA) for the purposes described above, including to jurisdictions that may not provide the same level of data protection as your home country. We will ensure that appropriate safeguards are in place to protect your data in accordance with this notice.

Cookies

You can manage your cookie preferences through your browser settings or by accepting our cookie notice when you visit our site.

Website and website links

We use services such as Google Analytics to track how visitors use our website, to understand trends and how the business works and so that we can improve the user experience. The reports we produce do not identify individuals. Should you wish to complete a contact or enquiry form on the website or through our connected portals, we collect and store the personal information supplied to us via secure servers to enable us to fulfil your request. Any personal information you chose to disclose via the website or portals will be processed in accordance with this privacy notice.

Our website may include links to third-party websites, plug-ins, and applications. If you follow a link to or from our app to a third-party website, you may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements and we do not accept any responsibility or liability for these policies. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Security of your data

Your privacy is important to us. We store this on secure servers so that it can only be viewed by authorised personnel. We do our best to protect your personal data, but we cannot guarantee the security of your data you transmit to us, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, loss, or damage. We only process your information within the UK. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Retention of your data

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. We may continue to use anonymised data (which does not identify individual users) for data analysis, profiling, and research purposes, for example to gain insights about our users.

Your rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of your personal data

  • Request erasure of your personal data

  • Object to processing of your personal data

  • Request restriction of processing of your personal data

  • Request the transfer of your personal data to another party

  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You may advise us at any time should you no longer wish us to use your data.

To exercise these rights or for any questions about how we handle your personal data, please contact us at enquires@mariecoproperty.com.

Complaints

If you have concerns about our use of your personal data, please contact us first so that we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), who is the regulator for data protection in the UK: https://ico.org.uk/make-a-complaint/

Changes to this Privacy Policy

It may be necessary to update our Privacy Policy to meet legal, regulatory and commercial requirements. Please visit this page from time to time and take note of any changes. Any personal data collected prior to any change will not be affected by the change without your permission.