Privacy & Cookie Policy

Effective January 2025

Marie & Co. Property Solutions Ltd ("we", "us", or "our") operates the website (the "Service"). This privacy policy explains how we collect, use, and protect your personal data when you interact with our Service. We are committed to safeguarding your privacy and complying with applicable data protection laws. We do not sell, rent, or trade email lists or any personal data to third parties for marketing purposes.

Definitions

  • Personal Data: Any information that can be used to identify an individual.

  • Usage Data: Automatically collected data generated from your use of the Service.

  • Cookies: Small pieces of data stored on a User's device to enhance user experience.

  • Data Controller: The entity that determines the purposes and means of processing personal data.

  • Data Processor: An entity that processes data on behalf of the Data Controller.

  • Data Subject: The individual whose personal data is being processed.

  • User: Any individual using our Service.

Who We Are

Marie & Co. Property Solutions Ltd, with a registered office at 124 City Road, London, EC1V 2NX, is a Data Controller registered with the Information Commissioner’s Office (ICO). For questions regarding this policy or our privacy practices, please contact us. We aim to respond promptly, and no later than one month from receiving your request. If additional time is required, we will notify you and provide the reasons.

Information We Collect

We collect personal data from the following sources:

  • Your use of our website and services

  • Information you provide directly via forms, emails, or other communications

Personal data we may collect includes:

  • Contact information (e.g., name, email address, phone number)

  • Demographic information (e.g., date of birth)

  • Other details relevant to our services

How We Use Your Information

We collect and use your personal data for the following purposes:

  • To provide, maintain, and improve our services

  • To communicate with you, including responding to inquiries or requests

  • To comply with legal obligations and resolve disputes

  • To enhance and develop our services

Sharing Your Information

We may share your personal data with third parties in the following circumstances:

  • With service providers assisting in operating our business

  • With third-party software providers who store data in the UK and comply with UK Data Protection Regulations

  • In response to legal requests or regulatory authorities

  • With your consent or at your request (e.g., providing references for tenancy applications)

Third parties are prohibited from using your data for marketing purposes. We encourage you to review their privacy notices alongside ours.

International Data Transfers

Your personal data may be transferred and stored outside the UK and European Economic Area (EEA). We will ensure that appropriate safeguards are in place to protect your data in compliance with applicable laws.

Cookies

You can manage your cookie preferences through your browser settings or accept our cookie notice when visiting our site. We use cookies to enhance your experience and analyse usage trends via tools like Google Analytics. No personally identifiable information is collected through analytics.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies when visiting these sites.

Security of Your Data

We prioritise the security of your personal data. While we take reasonable measures to protect it, please be aware that transmission over the internet is not 100% secure. We store your data on secure servers and implement strict access controls to minimise risks of unauthorised access, loss, or damage.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal and reporting obligations. We may anonymise data for analytical and research purposes, which no longer identifies individuals.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction, erasure, or restriction of your data

  • Object to the processing of your data

  • Request data portability to another party

  • Withdraw consent at any time (this does not affect the legality of previous processing)

To exercise these rights, please contact us.

Complaints

If you have concerns about how we handle your personal data, please contact us first. You may also file a complaint with the Information Commissioner’s Office (ICO) if you're unsatisfied with our response: https://ico.org.uk/make-a-complaint/.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, regulatory, or operational changes. Please check this page periodically for updates. Any changes to this policy will not affect the personal data collected before such changes without your consent.